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Alcyon

A full featured, cloud-based case management and photo enforcement processing solution.



Alcyon is a unified, dynamic, high performing and scalable photo enforcement case management and processing platform.

It enables incidents, infringements and other cases, to be imported and processed via automated and manual processes, removing the complexity of managing fragmented and complex systems.

Alcyon provides an omni-channel user experience, running on a wide range of devices, browsers and operating systems. From back office operators using desktops and tablets, to field agents using smartphones and other hand-held devices.

Alcyon delivers complete back office processing and operations management functionality, including:

  • Photo enforcement processing and case management
  • Advanced ad-hoc reporting and analysis
  • Real-time KPI management through an advanced dashboard
  • Complete Field Service and Call Centre management functionality (optional)
  • Records and data management
  • Evidence storage

Redflex has drawn upon 20+ years’ experience in photo enforcement, case management processing and operational experience with agencies in hundreds of jurisdictions around world to deliver Alcyon as the most advanced, full-featured and cost-effective solution available.

Key Capabilities:

  • Scalable / extensible photo enforcement processing and case management platform
  • Advanced ad-hoc reporting functionality
  • Real-time dashboard and KPI management
  • Configurable workflow and process management
  • Field service and asset management
  • Customer care
  • Omni channel UX

FEATURES

  • Designed to process incident data from any camera, edge or sensory device
  • Configurable and scalable case management
  • Real-time dashboard and KPI management

BENEFITS

  • Reduced cost of ownership
  • Single platform replaces multiple systems
  • Increased operational efficiency
  • Simplified business rules and change management
  • Advanced analysis and business intelligence capabilities