Case Management

Case management and processing is a major component of photo enforcement, yet many authorities still rely on fragmented and complex systems that are costly and labour-intensive to manage. Being able to seamlessly handle every stage of a photo enforcement violation – with minimal human input – provides organisations with significant cost and operational advantages.

Redflex Products

Alcyon

Alcyon is a cloud-based, end-to-end back office processing platform specifically designed to handle every stage of a photo enforcement violation.

Photo enforcement systems are configured to capture vehicle compliance, such as red light, speed and average speed offences. However, the processing of these incidents is labor-intensive, subject to human error and involves complex and sometimes conflicting sets of rules. The costs associated with keeping multiple processing platforms and systems operational is also high – this becomes even more challenging as advanced technology is introduced into the photo enforcement ecosystem.

Alcyon is a cloud-based platform that allows organisations to streamline, manage and handle photo enforcement cases more effectively. The system has an intuitive user interface and can be viewed on desktops, tablets and smartphones, making it accessible for a range of applications from back office operations (via desktops) to use by law enforcement officers in the field (via tablets and smartphones).

Captured incidents are imported into Redflex’s Alcyon platform where cases are created, ready for verification and adjudication by back office operators.

Alcyon is vendor agnostic, meaning that irrespective of the source system (e.g. Redflex or another vendors camera), Alcyon can translate the source system data and media for processing of the enforcement data.

Key Capabilities

Scalable / extensible photo enforcement processing and case management platform
Inbound and outbound correspondence management
Advanced ad-hoc reporting functionality
Real-time dashboard and KPI management
Configurable workflow and process management
Field service and asset management (optional)
Camera management and system health monitoring
Customer service and call centre management (optional)
Omnichannel UX

Features

Alcyon has been designed to process traffic incident data from any system. It supports a wide range of interfaces and protocols allowing for easy integration with legacy systems, third-party service providers and other external applications
Dynamic and scalable case management that enables cases to be automated, monitored and processed end-to-end, removing the complexity of managing multiple systems and processes
A fully configurable case management workflow, supporting rapid change and the development of new business functions and features. This can be achieved by adding “layers” of additional business logic rather than customising the core product
Alcyon can be deployed on-premises or in the cloud due to the nature of its flexible, modern architecture
Advanced reporting and real-time dashboard capabilities allow for both pre-designed and user generated ad-hoc reporting and dashboard creation

Benefits

One system replaces multiple systems – this reduces the need for multiple platforms to handle and process photo enforcement incidents
Future-proofing technology advancements – as technology improves, so too will the Alcyon platform, meaning your investment in back office processing will not be lost
Improved back office efficiency – Alcyon’s Case Management functionality can reduce the time and effort spent processing traffic enforcement data
Flexibility to meet your needs – Alcyon mirrors your jurisdiction-specific business processes
Reduced support and maintenance costs – because of the way Alcyon is architected, the core system remains unchanged when customer-specific configuration occurs, meaning that future upgrades are not costly or complex
Flexibility of deployment – while some systems have inherent deployment restrictions, Alcyon can be deployed in either the cloud or on-premises
Detailed analysis and Business Intelligence – with a closer understanding of enforcement data, agencies can better allocate resources and gain maximum return on their investment

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Case Management

Redflex Products

Alcyon

Features

Benefits